A SCOTS grandmother was bitten by bed bugs on her FACE after allegedly opening her brand new mattress to find it was moldy inside.
Susanne McKee from Glasgow was “horrified” when she ripped open her orthopedic bed after her daughter ordered it on Instagram.
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Gran Susanne McKee says she found an old moldy mattress that was hiding in a new onePhoto credit: Mirrorpix
The 51-year-old originally thought the bites were from insects that came into her room because she slept with the window open.
But she kept waking up with the unexplained clues – and when she saw a crack in the mattress lining, she decided to pull on it.
She was “horrified” when she discovered that the new mattress was padded with fresh felt and material.
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And she claimed the underside was a dirty, mold-covered mattress that was badly stained.
Her daughter Jaye Bannon, 30, bought the bed from Furniture Scotland last month.
She told the Daily Record, “I found the bed on Instagram and ordered it over a WhatsApp call.
“They said it was a brand new bed and a brand new mattress. When it came it looked beautiful.
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The family claims to have spotted bed bugs crawling around the carpet in the bedroomPhoto credit: Mirrorpix
“There weren’t any problems with the bed – there were just a few small spots where you could see the felt hadn’t been pulled properly over the frame, but once it was done it was fine.
“The mattress was in a sealed package that we opened.
“Then my mother got bites all over her face. After a few days she noticed them.
“I thought it was because she slept with the window open, so she kept it closed for a couple of days, but she still got it.
“She said something was bothering her with the mattress and when she was making the bed one day she saw a small crack in the lining and then she saw what was under it.
“It’s an old mattress that is covered with felt and placed on top of other material. It was terrible.”
The family claim they were forced to throw away clothes, carpet and other items when they discovered bed bugs crawling around the room.
She added, “There was a storage space under the bed that was filled with my mother’s summer clothes and a large bag of shoes that had to be thrown away.
“We also had a brand new rug and underlay that we had to tear up and throw our backs out.
“She also had to take her couch out because she was in bed and then went on the couch so we have to clean it up.”
Furniture Scotland has since offered the family a refund, but Jaye has also requested that they pay to have the house fumigated to get rid of the bugs.
A spokesman for Furniture Scotland based in Glasgow accepted that they had delivered the defective goods but said they did not know that the mattress had been recovered.
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They said, “We delivered the mattress to her, but we had no idea that the mattress was being recovered.
“We have been trading for eight years and have never heard of it.
“We take the manufacturer’s word that everything is brand new and up to the standards we agreed with the factory.
“In terms of the solution, we offered her a full refund, as well as the cost of the pest control and the new carpet as soon as we were made aware.”
They added that they had recalled the row of mattresses immediately and an investigation into the incident was still ongoing.
The gastrointestinal video shows a house covered with thousands of bed bugs
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