UPDATE: On Tuesday morning, Wyndham Grand Pittsburgh sales and marketing executive Ryan Hunt reached out to Pittsburgh’s Action News 4 with more information on the steps taken in the incident. Hunt said there is full protocol for a situation like this. This includes hotel staff locking the affected room and transferring guests to a new room before an inspection takes place. If guests occupy adjacent rooms, including those above and below the affected room, they will also be moved to another room. Hunt said a third party is coming in to conduct an inspection and verify the claim, and they spoke to the Martinez family about their findings this morning. According to Hunt, the family will receive a full refund and additional compensation. Pittsburgh’s Action News 4 spoke to Sary Martinez on Tuesday. She said the inspection confirmed there were bed bugs in her room. PREVIOUS: Allegations have been leveled against a popular Pittsburgh hotel after a recent guest at the Wyndham Grand Pittsburgh Downtown said they stayed in a room with bed bugs. Sary Martinez, who is 20 weeks pregnant, says she checked into the hotel for two nights on Thursday, December 8th. Now back in North Carolina, she shared her story with Pittsburgh’s Action News 4 Monday night. “We’re still kind of in shock. We’re still like, ‘Did that really happen?'” Sary Martinez was in that area,” Martinez said. After a busy day, Martinez said it was time for bed. “I woke up around 3am and I was wearing a sweatshirt and I woke up and I was just itchy. My arms were just itchy,” Martinez said. At first, Martinez said she didn’t think much of it, but the next day her condition worsened. She showed Pittsburgh’s Action News 4 pictures of the bites all over her body. “I said, ‘Okay, I think it’s time to check for bed bugs.’ … I pushed the mattress away and I kind of got on the seam and all I saw was dark stuff hemmed all over the headboard area and I was like, ‘Is that dirt?'” Martinez said. Martinez says she put several bugs in a cup to show the hotel staff and they got a new room. “That was it. We were told just as we were being moved to another room ‘I’m sorry there is no refund as it was prepaid. We’ll give you a $50 discount if you eat at the restaurant downstairs, which we said, ‘No thanks,'” Martinez said. In addition to the money, Martinez said she wanted to know the situation was being taken seriously but was not given any information about what was being done. “What happened to the room? Has it been cleaned? You know it’s bed bugs. It’s not like you can brush them off. It’s not a spider. There are many ways this should have been handled. At the moment it was being brought up so lightly that I thought that was the norm, but it isn’t. It’s a public health issue,” Martinez said. Martinez says she is currently awaiting an inspection report from hotel management to see how they will proceed. We haven’t heard anything. We also called the Wyndham Grand Pittsburgh Downtown Hotel. A manager said they had no comment at this time.
PITTSBURGH
TO UPDATE: On Tuesday morning, Wyndham Grand Pittsburgh sales and marketing director Ryan Hunt contacted Pittsburgh’s Action News 4 with more information on the steps taken in the incident.
Hunt said there is full protocol for such a situation. This includes hotel staff locking the affected room and transferring guests to a new room before an inspection takes place. If guests occupy adjacent rooms, including those above and below the affected room, they will also be moved to another room.
Hunt said a third party is coming in to conduct an inspection and verify the claim, and they spoke to the Martinez family about their findings this morning. According to Hunt, the family will receive a full refund and additional compensation.
Pittsburgh’s Action News 4 spoke to Sary Martinez on Tuesday. She said the inspection confirmed there were bed bugs in her room.
PREVIOUSLY:
There have been accusations against a popular Pittsburgh hotel after a recent guest at the Wyndham Grand Pittsburgh Downtown said it stayed in a room with bugs.
Sary Martinez, who is 20 weeks pregnant, says she checked into the hotel for two nights on Thursday, December 8th.
Now back in North Carolina, she shared her story with Pittsburgh’s Action News 4 on Monday night.
“We are still in shock. We’re still wondering, ‘Did that really happen?'” Sary Martinez said.
Martinez said she and her husband flew to Pittsburgh for her husband’s work holiday party.
“We were really excited just to get to know the city, we’ve never been to this area,” Martinez said.
After a busy day, Martinez said it was time for bed.
“I woke up around 3am and I was wearing a sweatshirt and I woke up and I was just itchy. My arms were just itchy,” Martinez said.
At first, Martinez says, she didn’t think much of it, but the next day her condition worsened. She showed Pittsburgh’s Action News 4 pictures of the bites all over her body.
“I said, ‘Okay, I think it’s time to check for bed bugs.’ … I pushed the mattress away and I kind of got on the seam, and all I saw was dark stuff lined all over the headboard area, and I was like, ‘Is that dirt?'” Martinez said.
Martinez says she put several bugs in a cup to show hotel staff and they got a new room.
“That’s it. We were told just as we were being moved to another room, ‘I’m sorry there are no refunds as it was prepaid. We’ll give you a $50 discount if They eat at the restaurant downstairs, which we said, ‘No thanks,'” Martinez said.
Aside from the money, Martinez said she wanted to know the situation was being taken seriously, but had received no information on what was being done.
“What happened to the room? Has it been cleaned? You know it’s bed bugs. It’s not like you can brush them off. It’s not a spider. There are many ways this should have been handled. At the moment it was being brought up so lightly that I thought that was the norm, but it isn’t. It’s a public health issue,” Martinez said.
As of now, Martinez says she’s waiting for an inspection report from hotel management to see how they’re doing.
Pittsburgh’s Action News 4 has reached out to Wyndham Hotels and Resorts for comment but has not yet received a response.
We also named the Wyndham Grand Pittsburgh Downtown Hotel. A manager said they had no comment at this time.
