An investigation was opened after it was discovered that a “new” mattress purchased from an online store was a used mattress that was infected with bedbugs.
Jaye Bannon says she bought the orthopedic bed for her mother from a store called Furniture Scotland, which she found through an Instagram ad.
The 30-year-old shared how the bed and mattress arrived in sealed packaging at her home in Glasgow on March 14 and the goods appeared to be in near perfect condition.
But not long after Susanne McKee from Glasgow received the mother of the new Jayes mattress, she noticed insect bites on her face and body.
At first she thought that insects might get into her room because she slept with the window open.
Jaye’s mother was bitten in the face
(Image: Daily Record)
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But the 51-year-old kept waking up with the unexplained clues, and when she noticed a crack in the mattress lining, she decided to pull on it.
She was horrified to discover that the new mattress was padded with fresh felt and material – and underneath a dirty mattress covered with mold that was badly stained.
The family claim they were forced to throw away clothes, carpet and other items when they discovered bed bugs crawling around the room.
Daughter Jaye told the Daily Record, “I found the bed on Instagram and ordered it over a WhatsApp call: They said it was a brand new bed and mattress. When it came it looked beautiful.
Bed bug bites can have a number of health effects, including allergies, rashes, and psychological effects
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“There weren’t any problems with the bed,” she continued. “There were only a couple of small spots where you could tell the felt hadn’t been pulled across the frame properly, but when it was finished it was fine.
“The mattress was in a sealed package that we opened.
“Then my mother got bites all over her face. After a few days she noticed them.
“I thought it was because she slept with the window open, so she kept it closed for a few days, but she still got it.
“She said something was bothering her with the mattress and when she was making the bed one day she saw a small crack in the lining and then she saw what was under it.”
Bedbugs are reddish brown, oval, and flat, and about the size of an apple seed
(Image: Daily Record)
It was at this point that the family made the shocking discovery: “It is an old mattress that is covered with felt and on top of which other material has been placed. It was terrible.
“There was storage space under the bed that was filled with my mother’s summer clothes and a large bag of shoes that had to be thrown away.
“We also had a brand new carpet and underlay that we had to tear up and throw our backs out.
“She also had to put her couch out because she was in bed and then went on the couch so we had to clean it up.”
“It’s an old mattress that is covered in felt and has been put on top of other material,” Jaye said
(Image: Daily Record)
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Jaye contacted the company to complain and was initially offered a replacement mattress, which she refused.
Furniture Scotland has since offered a refund to the family.
Jaye has also asked that they pay to have the house fumigated to get rid of the bugs.
A spokesman for Furniture Scotland based in Glasgow accepted that they had delivered the defective goods but said they did not know the mattress had been recovered.
They said, “We delivered the mattress to her, but we had no idea that the mattress was being recovered.
“We have been trading for eight years and have never heard of it. We take the manufacturer’s word that everything is brand new and up to the standards we agreed with the factory.
“In terms of the solution, we offered her a full refund, as well as the cost of the pest control and the new carpet as soon as we were made aware.”
They added that they had recalled the row of mattresses immediately and an investigation into the incident was still ongoing.
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