A gran was covered in bedbug bites from an old dirty mattress that was reportedly hidden in what appeared to be a brand new mattress.
Jaye Bannon bought the orthopedic bed on behalf of her mother Susanne McKee from Furniture Scotland after finding the company on Instagram last month.
The bed and mattress arrived at their Glasgow home in sealed packaging on March 14 and appeared to be in perfect condition, Glasgow Live reported.
Shortly after it arrived, Susanne noticed Bisse on her body, which her family initially attributed to insects that flew through her open window.
But the 51-year-old kept waking up with the unexplained clues before noticing a crack in the mattress cover that she decided to pull on.
Under the freshly padded outer layer, she said she had found a dirty mattress covered with mold that was badly stained.
There was an old mattress under the fresh outer lining
Continue reading
Related articles
Continue reading
Related articles
Daughter Jaye said, “I found the bed on Instagram and ordered it over a WhatsApp call.
“They said it was a brand new bed and a brand new mattress. When it came it looked beautiful.
“There weren’t any problems with the bed – there were just a few small spots where you could see the felt hadn’t been pulled properly over the frame, but once it was done it was fine.
“The mattress was in a sealed package that we opened.
“Then my mother got bites all over her face. After a few days she noticed them.
“I thought it was because she slept with the window open, so she kept it closed for a couple of days, but she still got it.
Jaye said the bedroom was crawling with bedbugs.
Continue reading
Related articles
“She said something was bothering her with the mattress and when she was making the bed one day she saw a small crack in the lining and then she saw what was under it.
“It’s an old mattress that is covered with felt and placed on top of other material. It was terrible.”
The family claim they were forced to throw away clothes, carpet and other items when they discovered bed bugs crawling around the room.
“There was storage space under the bed filled with my mother’s summer clothes and a large bag of shoes that had to be thrown away,” Jaye continued.
Jaye said bed bugs crawled off the mattress and around the room
“We also had a brand new rug and underlay that we had to tear up and throw our backs out.
“She also had to take her couch out because she was in bed and then went on the couch so we have to clean it up.”
Jaye contacted the company to complain and was initially offered a replacement mattress, which she refused.
Furniture Scotland has since offered the family a refund, but Jaye has also requested that they pay to have the house fumigated to get rid of the bugs.
A spokesman for Furniture Scotland based in Glasgow accepted that they had delivered the defective goods but said they did not know that the mattress had been recovered.
They said, “We delivered the mattress to her, but we had no idea that the mattress was being recovered.
“We have been trading for eight years and have never heard of it.
“We take the manufacturer’s word that everything is brand new and up to the standards we agreed with the factory.
“In terms of the solution, we offered her a full refund, as well as the cost of the pest control and the new carpet as soon as we were made aware.”
They added that they had recalled the row of mattresses immediately and an investigation into the incident was still ongoing.
