Bed Bugs

Inside ‘resort from hell’ as friends slam ‘toothless drunks, mattress bugs and smashed home windows’

May 19, 2021

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An infamous British hotel was sold after collecting dozen of negative reviews on TripAdvisor.

The 16 bedroom Sneyd Arms in Stoke-on-Trent was rated “awful” by 43 guests who stayed there.

While some called it “smelly and grubby”, others called it a “health hazard” with “bed bugs”, “sticky carpets” and “broken windows”.

While it also received six “bad” ratings and six “average” ratings, 11 reviewers rated their stays as “excellent” and eight rated it as “very good”.

The building went up for auction this month after dropping the price from £ 395,000 to £ 285,000 before reaching an agreement.

And with the venue closed and moved to new owners, Stoke-on-Trent Live has rounded up some of the most shocking reviews of the “Hotel From Hell”.

The Sneyd Arms was recently auctioned off
(Image: BPM MEDIA)

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Drunk and disordered

This place is a health risk!

It’s dirty with broken appliances and windows and it absolutely stinks. The room was freezing because the windows wouldn’t close – not that I would close them anyway because of the terrible smell.

I lay there and listened to the traffic and the doors that banged most of the night.

The furniture was grubby and looked like it might fall to pieces if I touched it so I wouldn’t bother.

I managed to get a couple of hours of sleep – fully clothed, with my shoes on!

I took a walk for some food and some fresh air and had to fight my way through all the weed-smoking, toothless drunks blocking the entrance.

The area is clearly affected by poverty and needs some upkeep and the hotel itself must be condemned! The only positive thing was the helpful man at the front desk and the sheets appeared to be freshly changed.

For the price, I was expecting a very basic, affordable room, but I also expected it to be at least safe and clean!

The guests reported on the gross conditions in the hotel
(Image: Stoke Sentinel)

Let the bed bugs bite

The hotel is mean, I’m pretty sure me and my partner got bed bugs from here, biting all over and scratching for days, can’t even start talking about the mattress condition!

There were dirty diapers and rubbish everywhere in front of the window, the reception staff didn’t speak or wasn’t at the desk.

Induces vomiting

Booked this hotel with my brother and his wife when we were visiting Alton Towers and this says it is 14.3 miles away but in fact it is about 22 miles away.

The place was full of drugs and drunkards. The hotel is very shabby with a strong drug smell, sticky carpets, broken windows, sick on carpets in bedrooms, toothpaste still on the sink.

I’ve seen better public toilets.

We couldn’t stay the night as it was so dirty.

You can see from the photos that the place is not a nice place to stay so I won’t waste my time on the s *** hole anymore.

Some said they “saw better public toilets” than rooms they paid for
(Image: Stoke Sentinel)

Cheap thrill

The worst thing about our trip to the Alton Towers

When I got to my room, I heard from the other two in our group that there was a commotion outside our door.

A woman was apparently in her shower when a man walked in and stole her phone.

Someone was covered in blood and was standing at the door.

We didn’t know if this was related, but understandably we didn’t feel safe.

We all slept with no duvet covers as there was a large brown stain. Still, we got a couple of hours of sleep.

Others reported a coarse odor coming from the hotel
(Image: Stoke Sentinel)

Causing a stink

Before visiting this hotel I have to say that the manager was really helpful. We had to check in late due to chaotic traffic problems. He didn’t mind we were a little late and let us buy a drink to take with us room even though the bar was closed.

However, the hotel itself is messy and dirty!

The triple room absolutely stank, even if you sprayed aftershave around and left the window wide open all night it didn’t help.

The carpet is sticky, the wardrobe is falling apart, some of the lights are not working and the place is full of noises of seemingly junkies or drunks walking around the hotel all night knocking on each other’s doors and yelling at each other.

I haven’t slept a wink all night.

The double rooms had shared toilets and showers. Suffice it to say that everyone else preferred life to trying to shower in the morning.

You definitely get what you pay for at this hotel.

Other guests were so horrified that they left
(Image: Stoke Sentinel)

We will see

Leave within half an hour.

My sister’s room has fake nails and cigarette butts in the nightstand, the other sister’s door frame was hanging down, fingernail in bed, hairball under the bed, stained carpets, stained walls, the list goes on! We were really scared and left less than an hour after checking in.

Very seedy men who wonder without teeth, black eyes and drunk …

PLEASE DO NOT STAY HERE !!!!