The daughter of a grandmother from Glasgow who had painful insect bites was shocked and appalled to find an old dirty mattress in the new one her mother had bought.
Jaye Bannon bought an orthopedic bed from Furniture Scotland on behalf of her mother, who discovered the company on Instagram last month.
The bed and mattress arrived at her home in Glasgow in sealed packaging on March 14th, with the goods appearing at first glance to be in perfect condition.
Shortly after, however, Yoker Gran Susanne McKee began finding insect bites on her face and body, reports the Daily Record.
Her family believed that insects came into her room because she slept with the window open.
But the 51-year-old kept waking up with the unexplained clues, and when she noticed a crack in the mattress lining, she decided to pull on it.
The old mattress was found covered with new material
(Image: Daily Record / User Handout)
She was horrified to discover that the new mattress was padded with fresh felt and material – and underneath was a dirty, mold-covered mattress that was badly stained.
The family claim they were forced to throw away clothes, carpet and other items when they discovered bed bugs crawling around the room.
Daughter Jaye said, “I found the bed on Instagram and ordered it through a WhatsApp call:” They said it was a brand new bed and mattress. When it came it looked beautiful.
The old, dirty mattress was found hidden in a new one
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“There weren’t any problems with the bed – there were just a few small spots where you could see the felt hadn’t been pulled properly over the frame, but once it was done it was fine.
“The mattress was in a sealed package that we opened.
“Then my mother got bites all over her face. After a few days she noticed them.
“I thought it was because she slept with the window open, so she kept it closed for a couple of days, but she still got it.
Bed bugs crawled on the bed
(Image: Daily Record / User Handout)
“She said something was bothering her with the mattress and when she was making the bed one day she saw a small crack in the lining and then she saw what was under it.
“It’s an old mattress that is covered with felt and placed on top of other material. It was terrible.
“There was storage space under the bed that was filled with my mother’s summer clothes and a large bag of shoes that had to be thrown away.
“We also had a brand new rug and underlay that we had to tear up and throw our backs out.
“She also had to take her couch out because she was in bed and then went on the couch so we have to clean it up.”
Jaye contacted the company to complain and was initially offered a replacement mattress, which she refused.
Furniture Scotland has since offered a refund to the family.
Jaye has also asked that they pay to have the house fumigated to get rid of the bugs.
A spokesman for Furniture Scotland based in Glasgow accepted that they had delivered the defective goods but said they did not know that the mattress had been recovered.
They said, “We delivered the mattress to her, but we had no idea that the mattress was being recovered.
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“We have been trading for eight years and have never heard of it.
“We take the manufacturer’s word that everything is brand new and up to the standards we agreed with the factory.
“In terms of the solution, we offered her a full refund, as well as the cost of the pest control and the new carpet as soon as we were made aware.”
They added that they had recalled the row of mattresses immediately and an investigation into the incident was still ongoing.
